Privacy Policy

Who We Are

ANIVO is an Australian-owned healthcare navigation service operating in Vietnam. We assist Australians, New Zealanders, and international visitors in accessing quality healthcare while living in or travelling to Vietnam.

For the purposes of this Privacy Policy, "ANIVO", "we", "us", and "our" refers to ANIVO and its team members. You can contact us at [email protected].

Information We Collect

We collect personal information that you provide to us directly, including your name, contact details (phone number, email address), and health-related information necessary to coordinate your care.

We may also collect information when you contact us via phone, WhatsApp, email, or through our website enquiry form.

How We Use Your Information

We use your personal information solely to provide our healthcare navigation services, including coordinating appointments, arranging medical translation, organising transport, and liaising with healthcare providers on your behalf.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared with healthcare providers, translators, or transport partners strictly as required to deliver the services you have requested.

Health Information

Health information is treated with the highest level of care and confidentiality. We collect and handle health-related data only to the extent necessary to coordinate your healthcare, and we take all reasonable steps to protect it from unauthorised access or disclosure.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our communications are conducted through secure channels where possible.

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to contact us if you have any concerns about the security of your information.

Your Rights

You have the right to access the personal information we hold about you, and to request corrections if that information is inaccurate or incomplete. To make such a request, please contact us at [email protected].

You may also request that we delete your personal information, subject to any legal obligations we may have to retain it.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected] | Phone (AU): +61 435 900 392 | Phone (VN): +84 383 153 687